+38 044 220 00 0704071, Кyiv, Spaska Str. 5 (enter from Khoriva Str.)

Insurance Compensation

    Insurance Compensation

    To receive insurance compensation please fill in the claim form on corresponding type of insurance and prepare copies and originals of necessary documents.

    Medical Expenses        Claim form List of documents
    Personal Accident       Claim form List of documents
    Trip Cancellation         Claim form List of documents
    Public Liability            Claim form List of documents
    Baggage                      Claim form List of documents

    Please send us the full package of necessary documents by post to our address:

    PJSC «European Travel Insurance»
    Ukraine, Kyiv 
    P.O.B. 24

    You can also submit your claim and documents in our office at address:

    Kyiv, Spasska Str. 5, apt. 15 (2nd floor)
    (Podol, m. Kontractova Ploscha)
    Please enter from Khoriva Str.
    (enter through the arch, in front of Khoriva Str. 21)

    Working hours: Mon-Thu from 09.00 till 18.00
                               Fri from 09.00 till 17.00
    lunch hour from 13.00- 13.45
    Sat-Sun - non-working days

    You can also use our online service and Claim Online

    Please pay attention that we can make insurance compensation only after we get all originals of the documents confirming your expenses.

    If in the process of handling your claim additional questions arises we will contact you by the phone or e-mail specified in your claim.

    Please note that insurance company has the right to require additional documents confirming the fact and circumstances of the insured event and the amount of loss or expenses.

    Insurance payment is made in 15 working days from the date of receipt by the insurance company all the required documents (originals and copies according to the list).

    If you have any questions regarding your insurance case, please contact us by e-mail erv.kiev[@]erv[.]ua

    or call us:

    +38 (044) 220 00 07, int. 123

We accept —
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