+38 044 220 00 0704071, Кyiv, Spaska Str. 5 (enter from Khoriva Str.)

    Baggage

     

    Immediately after revealing the loss, partial damage or full destruction of baggage or its delay inform about it:

    • officials of the carrier (e.g. airline), if the baggage were handled under its responsibility;
    • officials of hotels, guest houses, holiday homes, etc. or parkings, garages, transport organizations, if the baggage were passed under their responsibility;
    • in all other cases - the local law enforcement bodies or other authorities

    by submitting the relevant claim on loss, full or partial damage of the baggage;

    In case of robbery, theft or accidental loss of money or credit cards – immediately address to the local law enforcement authorities with a written claim;

    Receive and save all documents confirming the facts of loss (damage, baggage delay) from the above mentioned authorities;

    Within 24 hours (excluding weekends and holidays) from the moment of insured event notify us by the phone number +38 044 220 00 07 (in working hours from 09.00 till 18.00 on Kiev time, on Friday - till 17.00).

    Within 30 calendar days after finishing your trip contact us for insurance compensation according to the procedure described in section Insurance Compensation

We accept —
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